Terms of Service

1. About these terms

These terms apply when you use the Anabolic Kitchen app and buy a meal plan from us. By creating an account or placing an order, you accept them. Our Privacy Policy explains how we handle your information.

"We" and "us" means Anabolic Kitchen W.L.L., commercial registration 154270, commercial licence 198849, registered address Building 25, Street 185, Zone 55 (Al Aziziya), Doha, Qatar.

2. What we sell

Meal plans: meals and snacks cooked in our kitchen and delivered to your address in Qatar on delivery days. They are physical goods and a delivery service. You pay for them through MyFatoorah: in the app by debit or credit card or with Apple Pay, or by Qatar debit card (NAPS) on MyFatoorah's secure page. They are not sold through the App Store.

Our Anabolic Kitchen and Anabolic To Go restaurants are also on delivery apps. Orders placed in a delivery app are covered by that app's own terms and privacy policy, not these.

3. Your account

You must be 18 or older to create an account and order.
You sign in with your mobile number and a one-time code we send to your phone. There is one account per phone number.
Keep your phone and your codes to yourself. Anything done after signing in with your number is treated as done by you.
Give us correct details, especially your address, map pin and allergies, and keep them up to date.
You can delete your account at any time in the app: tap your profile icon, then Account, then Delete account. Our Privacy Policy says what is erased and what is kept.

4. Plans and prices

You choose a plan, a length (a number of delivery days), a start date and a delivery window. You can add extras.
Each plan includes 2 snacks a day. You may choose the same snack twice.
Prices are in Qatari riyals (QAR) and come from our current price list, shown in the app.
Before you pay, the app shows the total: the plan, any extras, the delivery charge for your address and any discount. That total is what you pay.
Delivery is free within 30 km of our kitchen. Further away, a delivery charge applies, and the app shows it before you pay.
A discount code counts only if the app accepts it before you pay.
We may change prices for new orders. A plan you have paid for keeps the price you paid.

5. Ordering for someone else

You can order a plan for someone else under your account. You give us their name and their allergies.
When you order, you confirm that they agree to share their name, address and allergies with us.
Their name and allergies go to the kitchen with their meals.
You remain responsible for the order and for the details you give us.

6. Payment

You pay for the whole plan in advance. In the app, you can pay by debit or credit card in MyFatoorah's card form, or with Apple Pay. You can also pay with a Qatar debit card (NAPS) on MyFatoorah's secure payment page.
Your card details go straight to MyFatoorah and never reach us.
Your plan starts only after MyFatoorah confirms the payment to our server. The app then shows the confirmed result.
If a payment fails, no plan is created and you can try again.
If money was taken but your plan was not created, or you were charged twice, contact us. Our team checks with MyFatoorah and refunds that amount in full (section 11).

7. Start date and deliveries

We deliver to addresses in Qatar. Our own drivers deliver your meals.
Your first delivery is at least 2 days after the day you order.
We do not deliver on Fridays. A plan's length counts delivery days only, so Fridays do not use up your plan.
You pick one delivery window for the whole plan: morning, 7:00 AM to 1:00 PM, or evening, 4:30 PM to 7:30 PM. During Ramadan the times may change. The app shows the windows when you order, and we tell you in the app before they change.
Please make sure someone can receive the delivery, and that your address, pin and notes are right. If a delivery does not arrive, contact us the same day.
Missed deliveries: if we miss a delivery because of our mistake, we add a day at the end of your plan. If a delivery cannot be made because the address or details are wrong, or no one can receive it, it counts as delivered.
Kitchen closures: the kitchen may close on some public holidays, or unexpectedly. The deliveries on a closed day move to the end of your plan, so you never lose a paid day, and we tell you in the app. The meals for the added day are chosen to avoid your allergies, and you can change them in the app until the cut-off (section 8).

8. Changing your plan

Meals: you can change the dishes for a delivery day in the app, in Change meals, until 11:59 PM Qatar time two days before that delivery. For example, for a Thursday delivery, until 11:59 PM on Tuesday. After that the day is locked, because the kitchen is preparing it.
If the kitchen cannot make a change (for example a dish is no longer available), the app says so and keeps your booking.
Delivery window, delivery address, or a pause (for example while travelling): contact us at least 2 days before, and our team arranges it. Paused days are added back to the end of your plan when deliveries resume.

9. Allergies, nutrition and health

Set your allergies in the app (Account → Allergies). You can change them at any time. The kitchen receives your allergies with every delivery.
The app marks dishes that contain your allergies, and Surprise me avoids them. If you pick one of those dishes yourself, the app asks you to confirm first.
Our kitchen handles gluten, dairy, eggs, peanuts, tree nuts, sesame, soy, fish, shrimp, mustard and other allergens shown in the app (for example tomato, onion, berries, chicken, beef, lamb and turkey). So we cannot rule out traces of them in any dish. If you have a severe allergy, talk to us before you order.
Nutrition figures (calories, protein, carbohydrates and fat) are estimates for a standard portion.
The daily targets the app suggests are general guidance, not medical advice. If you have a medical condition, are pregnant or have special dietary needs, ask your doctor before starting a plan.
Keep your meals in the fridge and eat them within 24 hours of delivery.

10. Cancellation

You can cancel your plan in the app: Manage plan, then Cancel subscription. Before you confirm, the app tells you what will happen.
Deliveries stop from the date the app shows once the cancellation is confirmed. Anything already prepared or on its way still arrives.
A plan that has already ended cannot be cancelled.
Deleting your account does not cancel a plan that is still running: it keeps being delivered until it ends. Cancel first if you want deliveries to stop.

11. Refunds

When you cancel: the app shows your refund straight away. It is for the days not yet delivered, at the price you paid per day, and it goes back to your original payment method through MyFatoorah, usually by itself. It can take a few working days to appear on your statement (at most 14 days). If it cannot be returned automatically, our team returns it and contacts you.
Payment problems: if money was taken but your plan was not created, or you were charged twice, we refund that amount in full, the same way (section 6).
If we cannot deliver: if we cannot deliver your plan, for example because your address is outside our delivery area, we cancel the remaining deliveries and refund them the same way.
Missed deliveries and kitchen closures are covered in section 7.
These terms do not affect your rights under Qatar's Consumer Protection Law (Law No. 8 of 2008).

12. Notifications, ratings and surveys

Notifications are optional. If you allow them, we send plan and delivery updates, for example when your payment is confirmed, when your meals are on the way, or when the kitchen closes. We may also remind you about an order left unpaid in your cart and, after a plan ends, tell you that you can renew to keep your place.
We send offers only if you switch them on in Account → Notifications. You can turn notifications off at any time in the app or in your iPhone Settings.
Meal ratings are optional. You can rate meals delivered in the last 14 days as Good, Normal or Bad. We use the ratings to improve the menu.
End-of-plan survey: when a plan ends, the app may ask you a few quick questions about why it ended, the food and the delivery time. You can add a note. Answering is optional.
Our Privacy Policy explains what we keep and for how long.

13. Using the app properly

Please do not misuse the app: do not try to reach other customers' information, interfere with the service, or order with someone else's phone number or payment card without their permission. We may suspend an account that does.

14. Our responsibility

We prepare and deliver your meals with reasonable care and skill.
As far as Qatari law allows, we are not responsible for losses we could not reasonably foresee, for problems caused by wrong details given to us, or for delays caused by events outside our control, such as severe weather, road closures or outages. Our total responsibility for a plan is limited to the amount paid for it.
Nothing in these terms limits a responsibility that the law does not allow us to limit.

15. Changes to these terms

We may update the app, the menu and these terms. If a change affects a plan you have already paid for, we will tell you in the app before it applies. The date at the top shows the current version.

16. Law and disputes

These terms are governed by the laws of the State of Qatar. If we cannot settle a disagreement together, it goes to the competent courts in Doha.

These terms are published in English and Arabic. If the two differ, the Arabic version applies.

17. Contact us

For your plan, deliveries, payments and refunds:

Our restaurants:

Branch	Address and phone
Anabolic Kitchen Aziziya	Aziziya Street, Zone 55, Street 185, Building 25 · +974 6627 5556
Anabolic Kitchen Duhail	Duhail Night Market · +974 5120 0018
Anabolic Kitchen Thumama	Thumama, Zone 50, Street 351, Building 343 · +974 5999 8198
Anabolic To Go Lekthafiya	Lekthafiya, District One, Zone 66, Street 51, Building 131 · +974 3312 3444
Anabolic To Go Thumama	Thumama, Zone 50, Street 351, Building 343 · +974 5999 8196